Checking Your Delivery
All orders should be signed for. If you are unable to sign for your delivery yourself, you can arrange with us for a neighbour to take delivery of your order. Alternatively, you can advise us of a safe place where your order can be left or we will attempt to find a safe place if none is specified, although we cannot take responsibility for any shortages or obvious damages.
Please ensure that you always check the number of packages that you are signing for. If for any reason there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us as soon as possible so that we can take the appropriate steps to quickly rectify the issue. Please note that once goods have been signed for as being received ‘complete and in good condition’, claims for damages or shortages are not covered by the carrier’s insurance company.
Signing for goods as ‘unchecked’ makes any subsequent claims inadmissible, so please check the number of packages carefully and look for any obvious signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.