Our Delivery Service

Please click the links below for further information about each topic, or scroll down the page as required:

Late May Bank Holiday Cut Off Times

ORDERS OF STOCKED PRODUCTS (Delivered by DX/DHL/OWN TRANSPORT)

We will be closed on Monday 27th May due to the Bank Holiday.

Any orders made before 12pm Thursday 23rd May will be delivered as normal on Friday 24th May.

Orders made after 12pm on Thursday will be despatched Tuesday 28th May, for delivery Wednesday 29th May.

ORDERS DELIVERED BY SUPPLIERS

Delivery over the Bank Holiday weekend may vary by supplier. For details, please contact us.

DELIVERY CUT OFF TIMES

All orders are being dispatched as normal. All orders of stocked products received before 12pm should be delivered the next working day.

Large or palletised orders have a cut off time of 12pm.

ORDER DAY

DELIVERY CUT OFF TIME

DELIVERY DAY*

Monday

12pm

Tuesday

Tuesday

12pm

Wednesday

Wednesday

12pm

Thursday

Thursday

12pm

Friday

Friday

12pm

Monday

Saturday

12pm

Tuesday

Sunday

12pm

Tuesday

Bank Holidays (except Bank Holiday Monday)

12pm

Next Working Day (Bank Holiday Monday orders will be delivered the following Wednesday)

 

*Delivery to non-Industrial Scotland, Northern Ireland, and CH, LL, and CA postcodes can sometimes take slightly longer, although this is dependent upon the exact location.

If we are unable to deliver your order within the above timeframe for any reason, we will contact you to arrange an alternative delivery day. We use overnight carriers, so we are unable to arrange or confirm an exact time of delivery.

Some special or non-stocked items on our website have extended lead-times, which are displayed on the product pages in question – see below for more details.

Whilst every reasonable effort shall be made to keep to a delivery date, we cannot be held liable for any losses, costs, damages, or expenses arising directly or indirectly out of any failure to meet any estimated delivery date.

In the unlikely event of a late delivery, we will be unable to compensate you for any consequential loss, so please do not organise any plant or labour before you have received your materials.

DELIVERY CHARGES AND EXTENDED LEAD TIMES

The following product ranges have extended lead times or incur additional delivery charges. Please click on each individual range for specific details.

 

OUR COURIER PARTNERS

COURIER NAME

ORDER TRACKING

CONTACT INFORMATION

DELIVERY DAYS

NEXT DAY DELIVERY?

DX

Use online tracking portal

8am-6pm Mon-Fri, 8am-4pm Sat

Express: 0333 241 5700

Freight: 0333 241 1100

Mon-Fri

Yes

DHL

Use online tracking portal

7am-8pm Mon-Fri, 8am-6pm Sat

02476 937 770

Mon-Fri

Yes

Tuffnells

Use online tracking portal. Following recent notice of Tuffnells going into administration, please contact us if there are any issues with your order.

N/A

Mon-Fri

Yes

Magnus/Pallex

Please contact us directly

 

N/A

Mon-Fri 8am-6pm

Yes

Own Transport

Please contact us directly

Email: [email protected]

Phone: 01206 484310

Mon-Sat

Yes

 

OUR DELIVERY AREA

LOCATION

RESTRICTIONS

ADDITIONAL CHARGES

NOTES

Mainland UK

N/A

No additional charges for location, product specific delivery charges still apply

N/A

Ireland

Jersey

Guernsey

We are currently unable to deliver to these areas

N/A

N/A

Isle of Man

Isle of Wight

Scottish Highlands

Northern Ireland

 

 

Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.

N/A

Scottish Isles

N/A

Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.

Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.

 

 

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependent on the courier being used. We will contact you if there is going to be a delay due to this.

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received and checked over. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, Composite Sales cannot be held responsible for any additional costs incurred by delays outside of our control.

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

REFUNDS, RESTOCKING AND RETURNS

RESTOCKING CHARGES

Please note that if returned with no fault of the product of the manufacturer, some of our products incur a restocking charge:

  • Mineral Decking – 15% restocking fee plus collection charge if required

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.